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  • At times, is it difficult to understand the information you receive from your physician or care team?
  • Do you have questions about your treatment?
  • Would you like to have additional support so you can manage your care?

If you answered “yes” to any of these questions, the Patient Navigation program can help you.

What is patient navigation?

Patient navigation in cancer care refers to free, personalized assistance offered to patients, families, and caregivers to help overcome health care system barriers and make it easier to access quality medical and psychosocial care in a timely manner. Patient navigation works with patients and their families from pre-diagnosis through all phases of the cancer experience. Patient navigation is driven by the needs of the patient, their family, and their community.

What are the key benefits of patient navigation?

Patient navigation can help save lives

By reducing or eliminating barriers to care, individuals can receive the screening and diagnostic tests they need. With early identification of a cancer, and early treatment health risks and complications can be reduced.

Patient navigation can help overcome barriers to access to care

The patient navigator’s job is to identify and eliminate barriers that prevent people from getting the right care, at the right time, and by the right practitioner. Whether that involves educating someone about the need for timely screening, helping someone access health insurance or low cost screenings, finding transportation to treatment, arranging alternate child care while a parent receives care, helping a person access information about treatment options, or connecting to a support group; the navigator helps the patient find and get the care they need.

A new cancer diagnosis can be overwhelming

Our Patient Navigator can help by being your advocate and guide throughout the course of diagnosis, treatment and survivorship.

Here’s how your Patient Navigator can help:

• Improve your patient experience and help you to actively participate in your treatment
• Reduce anxiety regarding financial matters
• Help you communicate with and obtain medical information from your doctors
• Help you to understand your diagnosis and treatment options
• Alleviate fear and misinformation about cancer
• Help you obtain information that can reduce risks and side-effects of surgery, chemotherapy and radiation therapy
• Connect you to important services such as nutrition, physical therapy, psychological support and pain management

When should I contact a Patient Navigator?

The best time to engage with a Patient Navigation program is at your diagnosis or beginning of treatment. However, a Patient Navigator can be a great asset at any point in your journey. Everyone’s cancer experience is unique. A Patient Navigator will work with you and your care team to design an individualized, plan that works best for you. Some examples include assistance with smoking cessation, support groups, or helping you changes your lifestyle to cope and optimize your experience. Your Patient Navigator can direct you to physical therapy, a rehabilitation professional, or help you with the process of returning to work. At Queens Medical Associates, we believe that active participation in your care, with our guidance and assistance, will lead you to a more engaging experience with the healthcare system.

Patient Navigation Team

New Jeffrey Photo for printJeffrey P. Nguyen, MSW, SIFI is the Director of Patient Navigation. He has a diversified background in the medical field from his past endeavors as Cancer Center Manager Patient Navigator for NewYork-Presbyterian/Queens, Senior Director of Patient & Family Services at the American Cancer Society, and Director of Cancer Control & Prevention at Massachusetts Department of Public Health. Mr. Nguyen received his Bachelor of Social Work from Boston University and Master of Social Work from Salem State College.

Jeffrey brings his knowledge of oncology, cancer survivorship, and excellence in patient service.

LorenzoLorenzo Vinti graduated from Stony Brook University with a Bachelors of Science in Business Management. Lorenzo has worked in the field of finance for over ten years with a focus on cash management. He is currently pursuing a Master’s degree in Social Work at Silberman School of Social Work at Hunter College with a focus in clinical practice. Lorenzo has gained key experience in the field by volunteering as a bill payer with NYC Department of the Aging; a group that assists seniors with managing their funds and bills.

Lorenzo also volunteers as a dog walker with Paws NY, an organization that provides assistance with caring for a pet for seniors and individuals with illness or disability. As a social work intern, he will provide clients with emotional support and help patients navigate through obstacles they may encounter.

We will have new Patient Navigators in September 2016.